Privacy policy EN

Pursuant to Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the “GDPR”, the Administrator informs that:

1. Personal Data Administrator

The administrator of your personal data is RETENCJAPL Sp. z o.o., with its headquarters at ul. Marynarki Polskiej 163, 80-868 Gdańsk.

2. Contact with the Administrator

If you have questions about the manner and scope of processing your personal data as part of the operation of RETENCJAPL Sp. z o.o. as well as your rights, you can contact us via

3. Purpose and legal basis of data processing

Personal data is processed in connection with the implementation of sales procedures on the basis of Article 6 sec. 1 letter c of the GDPR and on the basis of applicable law, concluded agreements (Article 6 sec. 1 letter b) and on the basis of the consent granted, to the extent and purpose specified in the consent (Article 6 sec. 1 letter a).

Personal data will be collected in connection with the use of the Website for the purpose and scope necessary to:

  • a) collect data and information about potential customers,
  • b) calculate and compare the parameters of devices offered by Manufacturers and prepare an offer for selected devices,
  • c) performance of the agreement for the provision of services via electronic means,
  • d) market personal products or services of the data administrator,
  • e) to answer questions addressed via contact forms.

4. Recipients of data

In the course of handling your case, personal data may be transferred to other entities. Recipients of the data may be entities authorised to receive personal data on the basis of the relevant provisions of law and entities which process personal data on behalf of the Administrator on the basis of an agreement concluded with him for entrusting the processing of personal data. Recipients of your personal data may be:

  1. public authorities and entities performing public tasks or acting on behalf of public authorities, to the extent and for purposes resulting from the provisions of generally applicable law;
  2. other entities which process the personal data on the basis of relevant agreements signed with the Company.

5. Information on the transfer of data to third countries

Personal data will not be transferred to third countries.

6.Disclosing information to Trusted Partners in connection with the use of the Designer’s Platform “WaterFolder”

The Administrator does not disclose any data outside, except for the Trusted Partners. Trusted Partners are understood to be the owners of a given tool made available on the WaterFolder platform:

  1. Ecol-Unicon Sp. z o.o.
  2. Wavin Polska S.A.
  3. Hauraton Polska Sp. z o.o.
  4. Amiblu Poland Sp. z o.o.
  5. Uponor Sp. z o.o.
  6. Dorken Delta Sp. z o.o.
  7. Grundfos Sp. z o.o.
  8. Veolia Energia Polska S.A.
  9. DS CONSULTING Sp. z o.o.
  10. Meva-Pol Sp. z o.o.
  11. POliner sp. z o.o.

which support “RETENCJAPL” in the provision of services and developing the functionality of the Designer’s Platform WaterFolder. The Trusted Partners are provided with the information disclosed by the Users of the Designer’s Platform “WaterFolder” necessary to support RetentacjaPL in its activities, such as: name and surname, telephone, email, company name, address, VAT ID and information about the order of a given user. These entities may have potential or actual access to limited information about the Users; in such cases, they process it on behalf of “RetencjaPL” (formally referred to as the “Processors”):

    • – customer service Partners, which provide “RetencjaPL” with software and ticket management system to enable us to manage User queries;
    • – entities dealing with fraud prevention: the Administrator may provide information necessary for the detection, investigation and prevention of fraud;
    • – external service providers, which provide the Administrator with tools for data analysis;
    • – external service providers, which provide the Administrator with tools for tracking and reporting errors in the system;
    • – third-party network service providers which optimise the delivery of the content requested by the User (we only disclose the IP address and ID of the User, which the User wishes to access);
    • – data storage Partners: we may store certain user data by means of using external data storage services, e.g. we may use Google services to conduct surveys;
    • – professional advisers supporting “RetentacjaPL” in legal, tax, accounting or audit matters.

7. Purpose and period of processing

The Administrator may process the personal data of Customers for the purposes specified in point 3 above and for the implementation of statutory tasks laid down by the provisions of applicable law. In other cases, personal data is processed only on the basis of the previously granted consent in the scope and purpose specified therein.

8. Cookies

RetencjaPL Sp. z o.o. uses cookies, i.e. small text information stored on the User’s end device (e.g. computer, tablet or smartphone). Cookies can be read by the ICT system of the Operator or other entities.

      1. RetencjaPL Sp. z o.o. stores cookies on the User’s end device to gain access to the information contained therein for statistical and marketing purposes and to ensure the proper operation of the Website, in particular to maintain the session after logging in and recognise the User in the next session.
      2. RetencjaPL Sp. z o.o. uses external cookies in order to:
        • – collect general and anonymous static data through Microsoft Clarity analytical tools (external cookies administrator: Microsoft Co. based in the USA);
        • – collect general and anonymous static data via Google Analytics and Google Signals (external cookies administrator: Google Inc. based in the USA);
        • – collect general and anonymous static data through Matomo Analytics (external cookies administrator: Matomo Inc. based in the USA).
      3. The User acknowledges that it is possible to configure the web browser in such a way that it prevents the storage of cookies on the User’s end device.
      4. The User acknowledges that cookies may be deleted by the User after they are saved by the Operator through: appropriate functions of the web browser, programs used for this purpose or using appropriate tools available within the User’s operating system.
      5. The User acknowledges that changing the configuration of the web browser to prevent or limit the storage of cookies on the User’s end device may result in limitations of the functionality of the Services.
      6. The deletion of cookies during the provision of the Service may lead to similar effects. The result of this may be the inability to log in onto the Website or interruption of the session after logging in.
      7. The User can manage Cookies on the website by clicking on the button “Cookies Settings” in the footer of the page.

9. Rights of persons whose data is processed

You have the right, in the scope of your personal data being processed, to:

      1. access your personal data;
      2. rectify your personal data, e.g. when they are outdated or incorrect;
      3. delete your data;
      4. limit the processing of your data;
      5. transfer your data;
      6. the processing of data is based on the agreement concluded with the data subject or on the basis of the consent expressed by that person;
      7. the processing is carried out in an automated manner;
      8. object to data processing.
      9. If you become aware of unlawful processing of your personal data, you have the right to lodge a complaint with the supervisory body, which is the President of the Office for Personal Data Protection with its headquarters in Warsaw.
      10. In a situation where the processing of personal data takes place on the basis of the consent of the data subject, your provision of personal data to the Administrator is voluntary. You have the right to withdraw your consent at any time. Any activities related to the processing of data carried out before the withdrawal will remain lawful, without prejudice to the lawfulness of the processing carried out on the basis of the consent before its withdrawal.